Refund policy

Before initiating a return request, please thoroughly read our return policy. Once submitted, you are considered to have accepted all the terms in the policy.

Advice Before Return/Exchange

At Cubsala, we want every customer to have a fantastic online shopping experience. That's why we're dedicated to providing top-notch return and exchange services, especially when it comes to issues related to product quality.

However, it's important to note that boxed bikes incur significant shipping costs due to their size. We strongly recommend that you carefully consider your decision before purchasing a bike. We can only accept free returns and exchanges for quality-related issues.

Extended Holiday Returns

Cubsala fully guarantees the quality of normal products purchased during this period. If you have any questions or need assistance, don't hesitate to contact us at support@cubsalabikes.com

Ordinary Return/Exchange Policy

On regular days, after you receive your order, Cubsala provides a 30-day unconditional free return and exchange service for products with quality defects. This includes a free return label. If a return or exchange is necessary for other reasons, a restocking fee of 15% of the order amount will be charged. We also require that returned products are in their original condition as received. Make sure that the items are undamaged and include all original packaging, manuals, warranty cards, and accessories before requesting a return or exchange in this situation. 
Please be aware that for returns and exchanges requested after 30 days, we won't accept them unless they are related to quality issues.

Cubsala is committed to offering the best return and exchange service to every customer. If, unfortunately, you encounter a situation that falls beyond the 30-day period and the items are still undamaged, including all original packaging, manuals, warranty cards, and accessories, we will accept the return. However, we reserve the right to charge for any wear and tear or damage resulting from improper use, misassembly, missing parts, or accidents. Please familiarize yourself with our policy before making a return in such a situation. If you have any questions or need further assistance, please don't hesitate to contact us at support@cubsalabikes.com.

Clearance Products Return/Exchange Policy

Clearance products are unique and offered at significantly reduced prices due to their special nature. Therefore, all sales of clearance products are considered final, and we do not accept returns or exchanges for these items. Please rest assured that each clearance product undergoes rigorous quality checks to ensure it meets our standards. If you receive a damaged or defective clearance item, please contact our customer service team at support@cubsalabikes.com, and we will assist you accordingly.

How to Start a Return/Exchange

Cubsala values product quality and the customer experience as the essence of our brand. If, regrettably, you are not satisfied with our product, please initiate a return or exchange with ease by contacting us at support@cubsalabikes.com. Remember to include your order number and the reason for the return or exchange. Our team will guide you through the entire process, and we look forward to providing you with a better experience next time.

Return/Exchange Procedure

Upon receiving a return or exchange request via email, we will promptly respond to guide you through the procedure. Please note that unauthorized returns or exchanges will be refused. Contact us before returning the product. If you return a product without our express authorization, we cannot take responsibility for any potential loss of goods, and your refund will be rejected.

Once your return or exchange is authorized, we will provide a prepaid return label for your convenience. Please ensure the product is securely packaged, including all original items, to avoid additional charges.

After we receive your returned item, we will inspect it to verify its condition. We will notify you via email regarding the approval or denial of your full refund or exchange request. If approved, we will process your full refund or exchange within 1-3 business days. Refunds will be issued to the original method of payment and may take approximately 5-7 business days to appear in your account.

Late or Missing Refunds

If you do not receive your refund within the expected timeframe, we recommend allowing some additional time for processing. If there are further delays or concerns, please contact your bank or credit card company to inquire about the status of the refund. If they are unable to provide a resolution, please reach out to us at support@cubsalabikes.com. We will respond within 1-2 business days to assist you further.

Contact Us

If you have any questions or need assistance with your return or exchange, please do not hesitate to contact our customer service team at support@cubsalabikes.com. We are here to help and will respond promptly to your inquiries.

Thank you for choosing Cubsala. Your satisfaction is important to us, and we appreciate your understanding of our return and exchange policies.