Product Returns and Exchanges
Shopping online is awesome,it's important to make sure you are confident with your product choice before clicking the buy button. Boxed bikes are large and expensive to courier back and forth.
You have 30 days from the date of purchase (as indicated on your receipt) to initiate a return or exchange.
Always contact us first
Always contact us first so we can see how best to help you. email@example.com
If we agree there’s an issue we’re responsible for, we’ll discuss how best to resolve it for you.
Solutions may include using your local bike shop, a third party service partner or us sending out a replacement part or product to you.
More about on Return Policy
Your Cubsala frames and forks is supplied with a lifetime warranty against material and workmanship faults. If it gets scratched from normal day to day use, knocked over, weathered from locking up outside, or damaged by impact, that’s not covered. The warranty is expressly limited to the frames and forks not incidentals or associated costs (for example, labour and postage). That said, we’ll always try to be reasonable and help out where we can with any issues.
Your Cubsala bike parts are covered with a 2 years warranty against material and workmanship faults. However on a bike, even a CUBSALA bike, in normal daily use things will show wear. This wear is not covered by a warranty. Tyres, pads, cables, chains, grips and saddles (to name a few) are all ‘wear’ parts so they need to be looked after, kept clean and properly adjusted, and replaced from time to time.
More about on Warranty Claims